Terms of Service

Effective September 30, 2026

1. Who we are and this agreement

These Terms of Service ("Terms") are an agreement between you ("you" or "Client") and Media Yard LLC, doing business as Findwell Studio ("Findwell", "we" or "us"), PO Box 73, Pennsauken, NJ 08110. They apply when you use findwellstudio.com, buy a package, place a custom order or otherwise use our services. By paying for or ordering a service, you agree to these Terms, our Privacy Policy, our AI Policy and, where it applies, our Data Processing Addendum.

If you order on behalf of a business, you confirm you are authorized to bind that business. You must be at least 18 years old to order.

2. Services and scope

We sell fixed-price packages (Website, AI Ready and Bundle packages for freelancers, small businesses and startups) and custom orders built from our fixed-price item list. Each package's scope is the description, page count, delivery time and revision rounds shown on the website at the time of purchase, plus the written project brief we send you.

Every package includes a written brief and launch date, custom design, a mobile-friendly and search-ready build, the listed revision rounds, all logins and files in your name, a recorded walkthrough and 30 days of fixes after launch.

Unless your package or order says otherwise, services do not include: ongoing marketing or ad management, blog writing after launch, logo design or full brand identity, hosting and third-party tool fees, or extra pages and revision rounds beyond your package. Additional work is quoted at a fixed price before we do it (for example, $150 per extra page and $120 per extra revision round, or the current price on our site).

3. Ordering and payment

• Prices are in US dollars and are due in full at checkout unless we agree otherwise in writing.
• Payments are processed by Stripe. We never see or store your full card number.
• Prices exclude third-party costs such as domains, hosting, premium plugins, AI tools and paid directory listings, which you pay directly to those providers. We list expected third-party costs before work starts.
• You are responsible for any sales or similar taxes that apply to your purchase.

4. All sales are final

All packages and custom orders are final sale. We do not offer refunds, full or partial, once payment is made, including if you change your mind, stop responding or decide not to launch. Our fixed, low prices depend on this policy.

If something we deliver doesn't match the agreed scope, tell us. We will fix it using your included revision rounds and the 30-day post-launch fix period, at no extra cost. If we are unable to deliver the agreed scope at all, for reasons within our control, we will offer to complete the work, assign a replacement designer at our cost, or credit the unused value toward another service.

Please contact us before disputing a charge with your bank. Filing a chargeback for a service that was delivered, or is being delivered as agreed, breaches these Terms, and we may pause work and provide your order records to the payment processor. Nothing in this section limits any right you have under law that cannot be waived.

5. Timeline and your responsibilities

Your launch date is set in your written brief and depends on receiving what we need from you. You agree to:

• complete the project brief and provide content, images, logins and approvals promptly;
• have the rights to everything you send us (text, images, logos, trademarks, data);
• give us the access we need, such as your domain registrar, website platform and Google Business Profile;
• review work and send feedback within the timeframes in your brief.

If we are waiting on you, the launch date moves by the length of the delay. If a project is paused for 30 days because we are waiting on you, we may place it on hold. If it stays on hold for 60 days after we notify you, we may treat the project as complete, deliver what is finished, and close the order without a refund. Restarting a closed project may carry a fixed restart fee that we quote in advance.

6. Revisions and approval

A revision round is one consolidated set of change requests on a delivered draft. Unused revision rounds expire at launch. New features, pages or a change of direction after approval are new work and are quoted separately. Your written approval (email is fine) or your instruction to launch counts as acceptance of the work.

7. Post-launch fixes

For 30 days after launch we fix defects in our work, such as broken layouts, links or forms we built, at no charge. This doesn't cover changes caused by you or third parties (for example, plugin or platform updates, edits made by you, or changes to AI assistants and search engines), or new requests. After 30 days, support is available at fixed prices. See Support.

8. AI results and search results

Our AI Ready work improves the things AI assistants and search engines rely on: business details, structured data, crawler access, listings and answer-first content. We do not and cannot guarantee any ranking, traffic, lead volume, or that any AI assistant (such as ChatGPT, Gemini, Perplexity, Google AI Overviews or Copilot) will mention or recommend your business. Those services are controlled by third parties and change often. The AI Visibility Score and before-and-after reports measure test prompts at a point in time and are not a promise of future results. See our AI Policy.

If we set up an AI chat assistant or automation for you, you are responsible for reviewing its answers, the information it is given, and how you use it with your customers, including any required disclosures.

9. Ownership and licenses

• Your materials. You keep ownership of everything you give us. You grant us a license to use it only to perform the services.
• Deliverables. Once you have paid in full, you own the final site design, custom code we write for you, and content we write for you, and we assign those rights to you.
• Third-party items. Platforms, themes, fonts, plugins, stock images and AI tools stay under their own licenses and terms, which you agree to follow. Accounts are set up in your name wherever possible.
• Our tools. We keep our general know-how, templates, checklists, processes and reusable code, and grant you a perpetual, non-exclusive license to use any of it that is included in your deliverables.
• Portfolio. We may show the finished public site and a short description of the work in our portfolio and marketing, unless you ask us in writing not to. We will never publish your confidential information.

10. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for the project, except where disclosure is required by law. Where we process personal data on your behalf, our Data Processing Addendum also applies.

11. Acceptable use

We may decline or stop work on anything unlawful, deceptive, infringing, hateful, adult, or that violates a platform's rules, including fake reviews, misleading AI claims or spam. If we stop work for this reason, the final-sale terms in section 4 still apply.

12. Warranties and disclaimers

We will perform the services with reasonable skill and care, consistent with generally accepted industry standards. Except as stated in these Terms, the services and deliverables are provided "as is" and, to the fullest extent allowed by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We are not responsible for third-party platforms, hosting, AI services, search engines or outages.

13. Limitation of liability

To the fullest extent allowed by law: (a) neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill; and (b) our total liability arising out of or related to the services is limited to the amount you paid us for the specific package or order giving rise to the claim. These limits don't apply where the law does not allow them.

14. Indemnity

You agree to defend and indemnify Media Yard LLC against third-party claims arising from materials you provide, your products or services, your use of the deliverables, or your breach of these Terms.

15. Ending the relationship

Either of us may end a project by written notice if the other materially breaches these Terms and doesn't fix the breach within 14 days. If we end a project for reasons not caused by you, section 4 describes your options. Sections that by their nature should survive (payment, final sale, ownership, confidentiality, disclaimers, liability, indemnity and disputes) survive.

16. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. Before filing any claim, we each agree to try to resolve the dispute informally by written notice and a good-faith discussion for 30 days. Any claim that can't be resolved will be brought exclusively in the state or federal courts located in Camden County, New Jersey, and we each consent to their jurisdiction. Either of us may bring an eligible claim in small claims court. Claims must be brought individually, not as part of a class action, to the extent allowed by law.

17. General

These Terms, your order and written brief, and the policies linked above are the entire agreement between us. If there's a conflict, your written brief controls for scope and timeline, and these Terms control for everything else. We may update these Terms; changes apply to orders placed after the updated date. You may not assign this agreement without our consent. If any part is unenforceable, the rest remains in effect. Neither of us is liable for delays caused by events beyond reasonable control. Notices may be sent by email to the address on your order or to [email protected].

18. Contact